We want our customers to be completely satisfied with their purchases. If for any reason you are not, please head to our Returns Portal to request a return. If you have any trouble, please contact us at hello@benni.com.au.
RETURN POLICY
Full-Priced items purchased can be returned for a refund or exchange. This includes items bought at full price but with promotional codes applied at checkout, such as the 10% off introductory discount or any other promotional codes (e.g. AFTERPAY20).
Please note that the original shipping cost paid on your initial order is non-refundable and will not be included in your refund.
Sale / Marked-Down Items
Items that are reduced in price and marked as sale are considered final sale and are not eligible for a refund or exchange unless deemed faulty. We do not offer refunds for change of mind on sale items.
Please note that if a full-price item is exchanged for a sale item, it cannot be returned.
Duties & Taxes
Please note that any duties and taxes paid at checkout are remitted directly to your local customs authority and cannot be refunded by BENNI. Depending on your country's customs regulations, you may be eligible to apply for a refund directly with the relevant customs authority.
RETURN CONDITIONS
Customers have 14 days from the date of receiving their parcel to request and process a return. Any items received outside of this timeframe will be returned to sender.
For your return to be accepted, all items must:
- Be unworn, unaltered and in original condition
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Have all original tags still attached
- Be free from stains, marks, makeup, deodorant residue, or any odours
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Be lodged at the post office within 5 business days of return approval
Items that do not meet the above conditions will not be accepted and will be returned to the sender.
BENNI cannot be held responsible in the event of loss, theft or damage of the return parcel. Please include your name, address, order number and return number in the parcel to prevent delays in the processing of your return.
COST OF RETURN
Australia: $12 return postage label fee will be deducted from the refund or credit note amount. Express shipping is complimentary on your new exchange order.
New Zealand: $25 return postage label fee will be deducted from the refund or credit note amount. *We do not offer exchanges to NZ customers.
ORDER EDITING
Made a mistake or changed your mind? You can edit your order yourself for 30 minutes after placing it. Just use the “Edit order” link in your order confirmation email or on your order status page.
Within this 30-minute window, you can:
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Update your shipping address. If the new address changes your shipping cost, you’ll see the difference before you confirm.
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Add products to your order.
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Change quantities or remove items. To change a size, remove the item and add the size you want.
Any price difference will be charged to, or refunded to, your original payment method.
Please note:
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Sale items can’t be edited or removed once your order is placed. This matches our final sale policy.
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Orders can’t be cancelled through order editing, and discount codes can’t be added after checkout.
- Once the 30 minutes are up, your order goes into processing and we can’t make any more changes. If you need help, contact us at hello@benni.com.au as soon as possible. We’ll do our best, but we can’t guarantee changes once processing has started.
- Items you add or change through order editing follow our standard Return Policy above.
EXCHANGES FOR AUSTRALIAN CUSTOMERS
Take advantage of our Instant Exchange service for a quicker and more seamless exchange process. When you initiate an exchange online, you can choose to provide your credit card details and authorise a temporary hold for the full amount. This enables us to dispatch your new item right away, even before you return the original.
Your replacement will be shipped immediately—just be sure to return the original item via post within 14 days. If the return isn’t received within this timeframe, the full amount of the new item will be charged to your card.
FAULTY OR DAMAGED ITEMS
If you receive an item you believe to be faulty or damaged, please head to our Returns Portal to lodge your faulty return. You will be required to give a brief description and images of the fault.
We do not accept returns on items damaged by general wear and tear. BENNI reserves the right to determine a genuine fault in the garment. If an item is deemed as having a manufacturing fault, you will be offered a replacement item, refund or store credit.
PROCESSING TIME
Please allow 5 business days from when your return is delivered back to our Australian warehouse for your return to be processed.
